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Privacy Policy

What data does Avis collect?

Booking Information: When booking car rental services we ask for your name, postal address, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you pay for your rental at the time of booking you will be asked to enter your payment card type, number and expiration date to enable us to take your payment.

Online Account: When you make a booking, we will give you the opportunity to create an online account. If you accept we will store the personal details you provide in our customer database. This will enable you to make future bookings more rapidly. Deletion of your online account will not delete the personal data that we hold on file. You are able to view and correct the personal data we hold at any time, see the Accessing and updating information section on how to do so. Avis Preferred: If you join our Avis Preferred service we will create an online account for you. Your account will include all the information you enter into the Avis Preferred Membership Form. Wizard Card Holders: If you are a Wizard card holder we link your membership number to the information we keep in our main customer database in order to speed up your booking process.

History of Transactions: We will maintain electronic records of all rental agreements and other transactions you enter into with Avis. IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates. Cookies: Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Cookies enable us to customise our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies. Session cookies are temporary and are automatically deleted once you leave our website. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our website. Cookies do not corrupt or damage your computer, programs, or computer files.

How does Avis protect your data?

Secure Socket Layer (SSL) encryption technology is used to protect personal information such as credit card details when making a booking. Any personal information that we hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place. Only the last 4 digits of your credit card number will be displayed when viewing, amending or deleting your credit card details or on any booking on our website.
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